SUMMARY OF EXPERTISE

• Adult technical education and training
• Documentation of proposed and new manufacturing and processing
   facilities, systems, and equipment
• Retro-documentation of existing manufacturing and processing facilities,
   systems, and equipment
• Corporate training-program development/delivery
• Technical writing and publishing
• Corporate quality and change-management program development, training,
   and safety
• Training material and program development, implementation, and management
• Quality-program identification, and development/implementation of safety and
   hygiene training and job instructions, program development and program SOPs
• Custom lockout-tagout materials and training/operating program development
   and implementation
• Mapping/flow-charting of process, workflow, critical path, decision making,
   and organization
• Technology workforce assessment and development
• ISO-9000 internal auditing and certification preparation
• Safety/risk/hazard litigation-mitigation materials and programs, coordinated
   with corporate insurance carriers and defense attorneys
• Development of hardware and software users guides
• Root-cause investigation and root-cause analysis